The Client
A multi-site urgent care operator with 8 California locations, processing roughly 12,000 encounters per month across commercial, Medicare, and a heavy workers' compensation mix.
The Problem
AR days had drifted from 38 to 58 over 18 months. Over $2.6M sat in receivables, with 24% of AR aged beyond 90 days. Cash flow had become unpredictable, and the practice was drawing on a line of credit to cover payroll twice in the prior quarter.
Our Approach
A 3-phase engagement: AR triage in weeks 1–4, front-end discipline in months 2–3, and payer-specific optimization through month 5. Strategy informed by our standard playbook described in How to Reduce AR Days in Medical Billing.
Results
- AR days reduced from 58 to 31 within 5 months.
- $1.2M in trapped receivables collected.
- Clean claim rate improved from 87% to 96.5%.
- Net collection rate improved from 89% to 96%.
- Workers' comp denial rate cut by 64%.